Contact Info

For general information regarding Environment and Climate Change Canada 's Single Window portion of the system, please use the Environment and Climate Change Canada Single Window Help Desk email below. If the questions are program/regulation specific, please contact the appropriate program so they can help you.

Environment and Climate Change Canada ’s Single Window Help Desk

Email: ec.gigu-swim.ec@canada.ca

GCKey Help Desk

Tel.: 1-855-438-1102

SecureKey Concierge

Tel.: 1-855-433-5397


Environment and Climate Change Canada Programs

Chemicals Management Plan (CMP)

CMP Program Information
Email: ec.substances.ec@canada.ca

CEPA Pollution Prevention (P2) Planning

P2 Planning Program Information
Regulatory Innovation & Management Systems
c/o Innovative Measures Section
351 St. Joseph Blvd., 20th floor
Gatineau, Quebec
K1A 0H3
Toll Free: 1-844-580-3637
Fax: 1-844-580-3638
Email: ec.planp2-p2plan.ec@canada.ca

Environmental Effects Monitoring Electronic Reporting (EEMER)

EEMER Program Information
EEMER Contact Information

ePCB Reporting Program

PCB Program Information
Tel: 1-844-815-6418
Email: ec.bpc-pcb.ec@canada.ca

Export and Import of Hazardous Waste and Hazardous Recyclable Material Regulations (EIHWHRMR)

Program Information
Waste Reduction and Management Division
351 St-Joseph Boulevard, 9th floor
Gatineau, Quebec  K1A 0H3
Tel: 1-844-524-5295
Fax: 819-938-4555
Email: ec.notification.ec@canada.ca

Greenhouse Gas Emissions Reporting Program (GHGRP)

GHGRP Program Information
Environment and Climate Change Canada
351 St-Joseph Boulevard, 7th floor
Gatineau QC K1A 0H3
Tel: 819-938-3258
Fax: 819-938-5280
Toll Free: 1-877-877-8375
Email: ec.ges-ghg.ec@canada.ca

Multi-Sector Air Pollutants Regulations

Part 1 – Boilers and Heaters

Environment and Climate Change Canada
Electricity and Combustion Division
351 St. Joseph Boulevard, 11th floor
Gatineau QC K1A 0H3
Email: ec.combustion.ec@canada.ca

Part 2 – Stationary Spark-ignition Engines

Environment and Climate Change Canada
Oil, Gas and Alternative Energy Division
351 St. Joseph Boulevard, 12th floor
Gatineau QC K1A 0H3
Tel.: 1-844-882-3774
Email: ec.nge-mgn.ec@canada.ca

Part 3 – Cement

Environment and Climate Change Canada
Mining and Processing Division
351 St. Joseph Boulevard, 18th floor
Gatineau QC K1A 0H3
Email: ec.mmp-tmm.ec@canada.ca

National Pollutant Release Inventory (NPRI) Help Desk

NPRI Program Information
Environment and Climate Change Canada
351 St-Joseph Boulevard, 5th floor
Gatineau QC K1A 0H3
Tel.: 1-877-877-8375
Fax: 819-938-5236
E-mail: ec.inrp-npri.ec@canada.ca

Products Containing Mercury Regulations (PCMR)

Environment and Climate Change Canada
351 Saint-Joseph Boulevard, 9th Floor
Gatineau, QC K1A 0H3
Tel: 819-938-4483 / 1-888-391-3426 (information)
Fax: 819-938-4480 / 1-888-391-3695
Email address: ec.produits-products.ec@canada.ca

Renewable Fuels Regulations Electronic Reporting System (RFRERS)

c/o Chief, Fuels Section
Oil, Gas and Alternative Energy Division
351 St-Joseph Boulevard, 12th floor
Gatineau QC K1A 0H3
Tel.: 1-855-245-0323
Fax: 819-420-7410
Email: ec.sdercr-rfrers.ec@canada.ca

Road Salts Annual Report (RSAR)

RSAR Program Information
Tel.: 1-888-391-3426
Email: products.produits@ec.gc.ca

Vehicle and Engine Emissions Reporting Registry System (VEERR)

VEERR Contact Information

Wastewater - Effluent Regulatory Reporting Information System (ERRIS)

ERRIS Program Information
ERRIS Contact Information


Partner Programs

Alberta Environment and Parks - GHG Reporting (Specified Gas Reporting Regulation)

AB-GHG Program Information
Climate Change Policy
Climate Change Strategy Division
Alberta Environment and Parks
Baker Centre
10025 - 106 Street, 12th floor
Edmonton AB T5J 1G4
Tel.: 780-427-5200
Email:  aenv.ghg@gov.ab.ca

Alberta Environment and Parks -Environmental Protection and Enhancement Act(EPEA)

Air and Water Quality Data Management
AEP Corporate Services
Alberta Environment and Parks
Oxbridge Place, 10th Floor
Edmonton AB T5K 2J6
Tel.: 780-415-9364
Fax: 780-422-6712

British Columbia Ministry of the Environment – Reporting Regulation(B.C. Reg. 272/2009)

BCGHG Program Information
Email: GHGReporting@gov.bc.ca

Canadian Council of Ministers of the Environment (CCME) -National Framework for Petroleum Refinery Emission Reductions(NFPRER)

NFPRER Program Information
Oil, Gas and Alternative Energy Division
Place Vincent Massey
351 St-Joseph Boulevard
Gatineau QC K1A 0H3
Tel.: 819-420-7697
Fax: 819-420-7410

Canadian Fuels Association

Environmental Stewardship Guidance Material
Tel.: 613-232-3709
Email:  info@canadianfuels.ca

Chemistry Industry Association of Canada - National Emission Reduction Masterplan(NERM)

NERM Member Link
Tel.: 613-237-6215
Fax: 613-237-4061
E-mail: nerm@canadianchemistry.ca

Ontario Ministry of the Environment – GHG Reporting(O. Reg.452/09)

Help Desk: 1-855-815-6400
ONGHG Program Information
Email: GHGReporting@ontario.ca

Ontario Ministry of the Environment –Ontario Regulation 127/01(O. Reg. 127/01)

Help Desk: 1-855-779-2788
Reg 127 Program Information
Step-by-Step Guideline

Ontario Ministry of the Environment –Toxics Reduction Act, 2009 (O. Reg. 455/09)

Help Desk: 1-855-815-6400
ONTRA Program Information
Email: ToxicsReporting@ontario.ca

Date modified: