FAQ

 Questions

 Answers

Background

  • Why do we have to use Single Window Information Manager?

    The Single Window Information Manager is the area of Environment and Climate Change Canada’s Single Window reporting system that collects information linking the user with their organizations and facilities. The reporting system requires this linkage so that when a report is submitted, the program receiving the report knows which organization/facility/contact sent the report. 

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Logging In

  • What is Sign-In Partner and GCKey?

    Sign-In Partner is a third party secure sign-in service that uses your online banking or credit card usernames and passwords. No passwords or personal information are disclosed to the Government of Canada whatsoever. There is no need to create new usernames and passwords. The current sign-in partners that are available are the Bank of Montreal (BMO)credit card, BMO debit card, Scotiabank online banking, the CHOICE Rewards Mastercard, Tangerine Forward Banking and the TD Canada Trust EasyWeb.

    GCKey is a Government of Canada secure sign-in service for which you must create a username and password. This username and password can be used on many government websites such as Services Canada and Citizenship and Immigration. This is why we encourage all users of Environment and Climate Change Canada’s Single Window System to keep their usernames and passwords private and confidential.

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  • Why can't I log into my account?

    If username and password is left dormant for a year or more it will no longer work. If this occurs, you will be required to register for a new username and password on Environment and Climate Change Canada’s Single Window log-in page. Once you have re-registered and entered the system, you will be asked to enter your email address. If your email address is the same as the last time you used the system, your accounts will be merged into one, allowing you the same privileges as before.

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  • I forgot my username and password, how do I get my old account back?

    If you forgot your username, you will have to create a new account, at which time you will be asked to enter your email address. If your email address is the same as the last time you used the system, your accounts will be merged into one, allowing you the same privileges as before.

    If you just forgot your password, you will be able to go to the log in page and click on “forgot your password” link at the bottom of the page. An email will be sent to you with your password from Government of Canada Key (GCKey) Canada.

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  • I created a new username and password, how do I link to my old account?

    After you log into Environment and Climate Change Canada’s Single Window, you will be prompted to enter your email address. The system will check to see if this email is in the database. If the email is found, the old account and the newly created account will be merged under the newly created username and password, thus giving you all of the same permissions and links as your old account.

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  • What is the difference between "GCKey" and "EC Key"?

    Government of Canada Key (GCKey) is provided by the Government of Canada to allow you to securely conduct business with various federal government programs and services such as Service Canada and Citizenship and Immigration in addition to Environment and Climate Change Canada’s Single Window. The username and password you use for Single Window can be used for all government services supported by GCKey, therefore your username and password should remain private and not shared with anyone

    Environment and Climate Change Canada Key (EC Key) is a randomly generated code provided when request access to Environment and Climate Change Canada’s Single Window is received, which when redeemed within Single Window gives you access to specific programs/regulations for reporting. 

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  • How do I change my username or password?

    If you need to change your username or password for the Government of Canada Key" (GCKey) please log into GCKey and on the second screen there are options for changing usernames and passwords. GCKey help is available online.

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Accounts

  • I work for many companies and I want to have multiple accounts, is that allowed?

    Multiple accounts for a single email address is not currently supported. You can create a new GCKey with a new username and password. The system will then prompt you for an email address. Once the system finds a matching email address, click on “Continue to submit your EC Key.” An EC Key will be sent to that address. Click on the “Redeem EC Key” tab on the left menu, enter the EC Key that you received and click “Submit,” and all accounts will be merged. Your organization table will have all organizations listed in it that you have access to. The organization is responsible for granting or removing your access through the Manage Access tab in Single Window Information Manager" (SWIM).

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  • I no longer work for the company, how do I change or delete my role for an organization?

    If you are the Organization Administrator or the Facility Administrator, you can delete yourself or anyone else that has permission regarding your organizations and facilities. If you are not an Organization or Facility Administrator, then please contact that person.

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  • How do I remove someone's access to my organization or facility?

    If you are the Organization Administrator or the Facility Administrator, you can manage who has access to your organizations and facilities through the Manage Access feature of the Single Window Information Manager. If you are not an Organization or Facility Administrator, then please contact that person.

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  • How do I delete organizations or facilities?

    Only the Organization or Facility Administrator can delete facilities or organizations. To delete a facility, navigate to the proper organization and select the facility you wish to delete and follow instructions for deleting. Please keep in mind that ANY user within your organization will lose access to the deleted facility. The facility does stay in the master database as historical data. To delete an organization, please navigate to the organization table and select the organization you wish to delete and follow the instructions for deleting.

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  • I accidentally deleted an organization or a facility, how do I recover it?

    Facilities and organizations can be recovered by going through the “Add a new facility” procedure and searching by facility or organization name to restore an accidental delete.

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  • What is the difference between an Organization Administrator and a Facility Administrator?

    An Organization Administrator has the highest level of permission and can manage all users, facilities and details for the organization. A Facility Administrator has similar abilities but only for users and details within the facility.

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  • What is the difference between a User and a Contact?

    Users have access to the reporting applications and are also considered a contact of the facility. Contacts are people within the organization or facility whose details can be included in the report, but they do not necessarily have an account or access to Environment and Climate Change Canada’s Single Window.

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  • How do I grant others access to my organization?

    The following are the steps that the Organization Administrator can perform in order to generate an EC Key to provide access to others or for themselves;

    Step 1: Click on Organizations on the left-hand menu.
    Step 2: Click on the name of the organization that you are granting access to.
    Step 3: Click on Manage Access on the left-hand menu.
    Step 4: Click on Grant Access at the top of the table.
    Step 5: Click on the Reporting Program of choice in the centre of the screen.
    Step 6: Click on the level of access that you want to provide (i.e. Reporting Lead – All Facilities).
    Step 7: Select all the facilities that you want to provide access to and click Continue (if applicable, this step will not appear for Reporting Lead All Facilities).
    Step 8: Type the number of keys that you want to generate into the input box (1) and click Generate.
    Step 9: Copy the entire EC Key and paste it into an email. Send the email to the person requesting access to the facility.

    Once they receive the EC Key, they will need to click on Redeem EC Key on the left-hand menu, paste the entire key into the text box and click Activate Key.

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  • My organization has bought or sold a facility, how do I reflect that in Single Window Information Manager?

    If one of your facilities has been sold to another organization, we ask that you remove this facility from the organization as soon as your reporting obligations are completed. To remove the facility from your organization, a person with Reporting Lead All facilities will need to delete the facility from the facility list. To get to this list, please click on Organizations, then click on the Organization in question, then click on Facilities on the left-hand menu. Once you have the facility table open, you can select which facilities you need to remove. Select them and click Delete Facilities. This will only remove the link between your organization and the facility. Once this link has been broken, the new organization is able to add it to their facility list.

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