Core Competencies

Flexibility / Adaptability

Willingly adapts to constantly changing circumstances while maintaining a corporate perspective; the ability to engage in continuous learning, to adjust the application of knowledge, skills and abilities to address new challenges as contextual realities change.


Level 1: Demonstrates flexibility

  • Understands and recognizes the value of other points of view and ways of doing things.
  • Displays a positive attitude in the face of ambiguity and change.
  • Shifts tasks, roles and project assignments as organizational realities change.
  • Reflects on completed activities, identifying what worked well, what didn't, and what could be done differently next time to support continuous improvement.

Level 2: Adapts to the situation

  • Flexibly applies rules or procedures, while remaining guided by the organization's values.
  • Adapts behaviour to perform effectively under changing or unclear conditions.
  • Acquires and applies new knowledge and learning to address new challenges.

Level 3: Adapts to widely varied needs

  • Supports and adapts to major changes that challenge traditional ways of operating.
  • Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
  • Anticipates change and adapts own plans and priorities accordingly.
  • Gathers information from varied sources to identify own strengths and weaknesses in current position.

Level 4: Adapts plans and goals

  • Revises project goals when circumstances demand it.
  • Recognizes and responds quickly to shifting opportunities and risks.
  • Stays abreast of emerging developments and trends in own area to identify possible changes needed to plans or goals.
  • Pursues challenging experiences beyond customary role or area of expertise to add value in current area.

Level 5: Adapts organizational strategies

  • Adapts behaviour to perform effectively amidst continuous change, ambiguity and, at times, apparent chaos.
  • Shifts readily between dealing with macro-strategic issues and critical details.
  • Anticipates and capitalizes on emerging opportunities and risks.
  • Undertakes developmental opportunities to meet future organizational needs.