Service Standards and Performance Targets for Permitting Decisions under the Wildlife Area Regulations
Quality and predictability of service are legitimate expectations of Canadians when interacting with the Government of Canada. A public commitment to a measurable level of performance that clients can expect under normal circumstances (i.e., regular day-to-day operations) is referred to as a service standard.
Environment and Climate Change Canada (ECCC) issues a high-volume of regulatory authorizations (in the form of permits) under numerous acts and regulations. Service standards are integral to good client service and are important for effective management of performance. They help to clarify expectations (both internally and externally), drive improvement to services being provided and contribute to results-based management. In November 2013, ECCC published service standards and performance indicators for priority and high-volume permit types. ECCC has committed to establishing service standards and performance indicators for all remaining wildlife permits in March 2014, including requests for authorization to undertake certain activities within a National Wildlife Area (NWA) issued under the Wildlife Area Regulations.
A decision on whether the Minister will issue or refuse an NWA permit will be provided within the following time frame:
- National Wildlife Area Permit decisions will be made within 40 calendar days after the date of the notice indicating that the application has been received.
When incomplete applications are received, ECCC will notify the applicant and the time limit will be "paused" or "suspended" until all missing information is received. Additionally, where a National Wildlife Area Permit application involves activities that may affect a species protected by the Species at Risk Act (SARA), a 90-day service standard will apply in order to ensure consistency with the Permits Authorizing an Activity Affecting Listed Wildlife Species Regulations under SARA.
Tools to assist applicants in completing their applications for NWA permits will be developed and published shortly. ECCC will ensure timely communication with applicants with regard to any missing information required for the assessment of their applications.
Performance Target for National Wildlife Area Permits
- 2014-2015: 80% of decisions regarding permit applications are made within the service standard.
- 2015-2016: 85% of decisions regarding permit applications are made within the service standard.
- 2016-2017 onward: 90% of decisions regarding permit applications are made within the service standard.
Service performance for NWA permits issued under the Wildlife Area Regulations is measured annually. Nationally during the 2015/16 fiscal year, ECCC issued 229 NWA permits. Statistics relating to processing times for the issuance of these permits are provided in the following tables:
|National Wildlife Area Permits||Target: 80% of permits issued in 40 days|
Results: 80% of permits issued within 11 days
Results: 96% of permits issued within 40 days
|Target: 85% of permits issued within 40 days|
Results: 85% of permits issued within 13 days
Results: 98% of permits issued within 40 days
|Target: 90% of permits issued within 40 days|
Results: Performance data to be provided by June 1st, 2017.
Any feedback on these service standards, or on any issue related to Canadian Wildlife Service permits, should be directed to email@example.com.
Applying for a National Wildlife Area permits
For More Information
- Government-wide Forward Regulatory Plans
- The Cabinet Directive on Regulatory Management
- The Red Tape Reduction Action Plan
- The Canada-United States Regulatory Cooperation Council
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