Service Standards and Performance Targets for permits issued under the Ozone-depleting Substances and Halocarbon Alternatives Regulations

Quality and predictability of service are legitimate expectations of Canadians when interacting with the Government of Canada.  A public commitment to a measureable level of performance that clients can expect under normal circumstances (i.e., regular day-to-day operations) is referred to as a service standard.

Service standards are integral to good client service and important for effective management of performance. These service standards help clarify expectations (both internal and external), drive improvements to services, and contribute to results-based management.

Regulatory authorizations (in the form of permits) are issued annually by Environment and Climate Change Canada (ECCC) under the Ozone-depleting Substances and Halocarbon Alternatives Regulations (ODSHAR). Under these Regulations, the following service standards and performance indicators have been set.

Service Standard

The administrative review process will begin upon receipt of the application for the export, import, manufacture, or use of ozone-depleting substances and hydrofluorocarbons, including any permits required for products containing or designed to contain ozone-depleting substances. If a permit application is not complete or accurate, ECCC will seek clarification or additional information.

Once ECCC receives the complete information required for a permit application as listed below under “Summary of Information Requirements”, the permit will be issued within 10 working days.

Performance Target

The target for achieving this standard is set at 80%.

Measuring Service Performance

The service standard for issuing permits for the import, export, manufacture and certain uses of ozone-depleting substances was established on April 1, 2014. As of December 29, 2016, the service standard also applies to permits issued for hydrofluorocarbons. ECCC’s performance in meeting this service standard is measured annually from April 1 to March 31 the following year.

Table 1. Service Standard and Performance Target for Permits issued under the Ozone-depleting Substances and Halocarbon Alternatives Regulations.
Service StandardThe administrative review process will begin upon receipt of the permit application.  The permit will be issued within 10 working days once Environment and Climate Change Canada receives the complete information required for a permit.
Performance TargetThe target for achieving this standard is set at 80%.
Assessment MeasureThe proportion of permit applicants that received a final decision on their application within 10 working days.
Fiscal Year 2014-2015 Performance97.7% (86/88)
Fiscal Year 2015-2016 Performance100% (74/74)

Applying for a Permit to Export, Import, Manufacture, or Use an Ozone-Depleting Substance or a Hydrofluorocarbon

Exporters, importers, manufacturers and certain users of ozone-depleting substances or hydrofluorocarbons must apply for a permit to do so. Without a permit, the export, import, manufacture or use of the ozone-depleting substance or hydrofluorocarbon cannot proceed.

Applicants must provide the required information outlined in Schedule 5 of the ODSHAR. Although the Regulations do not prescribe the completion of a specific form, ECCC has developed several forms to facilitate the application process for regulatees.

Summary of Information Requirements:

The information requirements for applications outlined in Schedule 5 of the Regulations include:

  • Information respecting the applicant;
  • Information respecting the substance/product;
  • Information respecting the source/destination of the substances;
  • Information respecting the purpose of the exportation/importation of the substance, if applicable;
  • Information respecting the purchaser of the substance, if applicable;
  • Declaration that the substance will be used or sold for the use for which it was imported, if applicable; and
  • Evidence that the exportation/importation complies with the laws of the importing/exporting Party.

In addition to the above information requirements, the applicant must also submit a declaration of understanding that the information may be released to a third party (e.g. country of destination) in order to complete the permitting process or a declaration that the substance will be used or sold for the purpose for which it was imported/manufactured.

ECCC conducts a thorough technical review of the accuracy and completeness of the application once the department has received the permit application form and all accompanying documents. 

In the case of an import, if the application is found to be satisfactory, the Minister will issue an import permit to the applicant.

In the case of an export, ECCC contacts the focal point for licensing systems of ozone-depleting substances of the country of import, as specified by the Ozone Secretariat of the United Nations Environment Programme, for review and consent. 

For exports to the United States, ECCC contacts the United States Environmental Protection Agency (U.S. EPA).  ECCC must receive an acknowledgement letter, a non-objection notice letter or any other approval document from the authority with jurisdiction over the receiving company/facility that the ozone-depleting substance is authorized for import. If any competent authority objects, the export cannot proceed.  Once all authorizations are received by ECCC, the Minister will issue an export permit to the applicant.

No one shall import, export or manufacture without having the appropriate permit.

The application form and all accompanying documents required by the ODSHAR must be forwarded to:

Chemical Production Division
Environment and Climate Change Canada
Place Vincent-Massey
351 St. Joseph Blvd., 11th floor
Gatineau QC K1A 0H3
Fax: 819-938-4218

An application may be sent by email, mail, facsimile or courier.

For additional information, please contact the Ozone Layer Protection and Export Controls Section at 819-938-4228 to have your call directed to an appropriate contact.  Alternatively, you may contact us by email at: ec.gestionhalocarbures-halocarbonsmanagement.ec@canada.ca

Feedback Mechanism

If a service expectation has not been met, feedback can be provided by one of the following mechanisms:

Mail:
Director, Chemical Production Division
Environment and Climate Change Canada
Place Vincent Massey, 11th Floor
351 St. Joseph Blvd.
Gatineau, Quebec
K1A 0H3

Fax:  819-938-4218
Email: ec.gestionhalocarbures-halocarbonsmanagement.ec@canada.ca

For More Information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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