Standards and performance for Migratory Bird Sanctuary Regulations permits

Quality and predictability of service are legitimate expectations of Canadians when interacting with the Government of Canada. A public commitment to a measurable level of performance that clients can expect under normal circumstances (i.e., regular day-to-day operations) is referred to as a service standard.

Environment and Climate Change Canada (ECCC) issues a high-volume of regulatory authorizations (in the form of permits) under numerous acts and regulations. Service standards are integral to good client service and are important for effective management of performance. They help to clarify expectations (both internally and externally), drive improvement to services being provided and contribute to results-based management. In November 2013, ECCC first published service standards and performance indicators for priority and high-volume permit types. ECCC then committed to establishing service standards and performance indicators for all remaining wildlife permits in March 2014, including permits issued for Migratory Bird Sanctuaries under the Migratory Bird Sanctuary Regulations.

Service standards

A decision on whether the Minister will issue or refuse a permit issued under the Migratory Bird Sanctuary Regulations will be provided within the following time frame:

  • Migratory Bird Sanctuary Permit decisions will be made within 40 calendar days after the date of the notice indicating that the application has been received.

When incomplete applications are received, ECCC will notify the applicant and the time limit will be "paused" or "suspended" until all missing information is received. Additionally, where a Migratory Bird Sanctuary Permit application involves activities that may affect a species protected by the Species at Risk Act (SARA), a 90-day service standard will apply in order to ensure consistency with the Permits Authorizing an Activity Affecting Listed Wildlife Species Regulations under SARA.

Tools to assist applicants in completing their applications for Migratory Bird Sanctuary permits will be developed and published shortly. ECCC will ensure timely communication with applicants with regard to any missing information required for the assessment of their applications.

Performance target for Migratory Bird Sanctuary Permits

  • 2014-2015: 80% of decisions regarding permit applications are made within the service standard.
  • 2015-2016: 85% of decisions regarding permit applications are made within the service standard.
  • 2016-2017 onward: 90% of decisions regarding permit applications are made within the service standard.

Performance information

Service performance for permits issued under the Migratory Bird Sanctuary Regulations is measured annually. Nationally during fiscal year 2016-17, ECCC issued 43 Migratory Bird Sanctuary permits. Statistics relating to processing times for the issuance of these permits are provided in the following tables:

Performance information statistics – Migratory Bird Sanctuary Permits
YearsTargetResults
2014-201580% of permits issued in 40 days

80% of permits issued within 27 days

83% of permits issued within 40 days

2015-201685% of permits issued within 40 days

85% of permits issued within 6 days

100% of permits issued within 40 days

2016-201790% of permits issued within 40 days

90% of permits issued within 49 days

88% of permits issued within 40 days

2017-201890% of permits issued within 40 days

Performance data to be provided by June 1st , 2018

Performance data to be provided by June 1st , 2018

Service feedback

Any feedback on these service standards, or on any issue related to Canadian Wildlife Service permits, should be directed to ec.permisscf-cwspermit.ec@canada.ca.

Applying for a Migratory Bird Sanctuary Permit

For submitting an application for a permit under the Migratory Bird Sanctuary Regulations, please contact your regional Canadian Wildlife Service office listed on the Contact information web page or email ec.permisscf-cwspermit.ec@canada.ca.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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